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•-IF DEFINITELY OR PROBABLY, ASK: <br /> 17. And what role or roles do you feel the City should play? PROBE FOR <br /> CLARITY AND SPECIFICS. PROBE FOR OTHER THINGS: What else? RECORD <br /> VERBATIM. <br /> 18. Now thinking about everything we have been discussing, plus anything else that <br /> may be important to you, what else would you like tell the City about doing <br /> business in Pleasanton? PROBE FOR CLARITY AND SPECIFICS. PROBE FOR OTHER <br /> THINGS: What else? RECORD VERBATIM. <br /> 19. Now in order to classify your responses along with others, I need to ask just a few <br /> questions about your business ... First, how many years has your business been in <br /> Pleasanton? <br /> 0 LESS THAN A YEAR <br /> 98 DON'T KNOW <br /> 99 REFUSED <br /> 20. In general, would you say that your business serves the Tri-Valley area, the Bay <br /> Area, the United States, or the world? <br /> 1 TRI-VALLEY AREA <br /> 2 BAY AREA <br /> 3 UNITED STATES <br /> 4 WORLD <br /> APPENDIX A-SURVEY INSTRUMENT <br />