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As Figure 11 illustrates, about a third of business executives contacted members <br /> of the City staff other than those involved in the building permitting process <br /> during the year preceding the survey. These executives' mean assessments of <br /> the presence of various characteristics among the staff on a scale of one to <br /> four, where one equals not at all and four equals very, are presented in Figure <br /> 12. As this graphic indicates, all of the characteristics rate highly to very highly, <br /> with courtesy achieving the highest score. <br /> CONTACT WITH CITY STAFF <br /> Yes <br /> 29.8% <br /> No <br /> 70.2% <br /> Figure 11 <br /> CITY OF PLEASANTON: 2015 SURVEY OF BUSINESS EXECUTIVES 21 <br />