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EVALUATIONS OF THE CITY STAFF INVOLVED IN THAT PROCESS <br /> 3.58 <br /> Courteous <br /> X3.49 <br /> I <br /> 3.47 <br /> Fair <br /> 3.36 <br /> Responsive To Your Needs <br /> 3.56 <br /> Consistent In lheirinstructions <br /> 1.00 2.00 3.00 4.00 <br /> Not A7 1I Not very Sorrewh:.■ <br /> Means <br /> Figure 9 <br /> It may also be worth noting in this regard that although differences on this <br /> measure between the two survey years are not statistically significant, in all <br /> likelihood because of the small numbers of respondents involved in the <br /> calculation, all but one of the ratings (for "responsive to your needs") increased <br /> between 2012 and 2015. If this trend continues, differences meriting <br /> consideration may emerge. <br /> CITY OF PLEASANTON: 2015 SURVEY OF BUSINESS EXECUTIVES 19 <br />