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Single Fay iiy Residential Bi- Monthly Sewer Bill Stos.00 $90.00 $75.00 $60.00 - -- $45.00 $30.00 $15.00 $0.00 I• Bi- Monthly Sewer Bill City of Pleasanton 111 City of Livermore Dublin San Ramon Services District $77_28 $86.76 $63.73 [1] - I'ncrudes DSRSD regronat rreatmert charge of 552 09 OUTREACH TO THE RATE PAYERS In order to implement the proposed rate increases and the changes in the rate structures, Proposition 218 requires the City to publish and mail a 45 day notice of said increases and/or structural changes to the rates to all water and sewer customers and hold a public hearing to adopt the proposed rates. In addition to the required notices, the City as part of its standard operating procedures published an additional notice of the public hearing regarding the rate changes ten days in advance of the public hearing on October 6, 2015. Finally, staff held several workshops for the public to receive more information regarding the proposed rate increases and met with the Economic Vitality Committee of the City and Economic Development and the Government Relations Committee (EDGR Committee) of the Chamber of Commerce to discuss the impacts on the business community. As indicated earlier in this report, staff received opposition from the senior citizens in the community regarding the decrease in the senior discount from 20% to 15 %. Staff also received opposition from residents in the Ruby Hill area for the increase in their local sewer rates from $4.32 to the local sewer rates equal to those of similar customers in Pleasanton. As of September 29, 2015, staff has received ninety -eight (98) protests from water and sewer customers. The consistent response from the business community was that they appreciated that the rates being proposed are fair and equitable amongst customer classifications and that they encourage a fiscally sound water and sewer utility by funding repair and replacement of the system and the implementation of recycled water. Page 17 of 18