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3. Protest Submittal. <br /> A. Any customer of record who is subject to the proposed charge that is the subject of <br /> the hearing may submit a written protest to the City, by: <br /> • Delivery to the City Clerk's Office at 123 Main Street, Pleasanton CA <br /> during normal business hours <br /> • Mail to the City at P.O. Box 520, Pleasanton, CA 94566-0802, or <br /> • Personally submitting the protest at the public hearing. <br /> B. Protests must be received by the end of the public hearing, including those mailed to <br /> the City. No postmarks will be accepted; therefore, any protest not actually received <br /> by the close of the hearing, whether or not mailed prior to the hearing, shall not be <br /> counted. <br /> C. Emailed, faxed and photocopied protests shall not be counted <br /> D. Although oral comments at the public hearing will not qualify as a formal protest <br /> unless accompanied by a written protest, the City Council welcomes input from the <br /> community during the public hearing on the proposed charges. <br /> 4. Protest Requirements. <br /> A. A written protest must include: <br /> (i) A statement that it is a protest against the proposed charge that is the <br /> subject of the hearing. <br /> (ii) Name of the customer of record who is submitting the protest; <br /> (iii) Identity, by street address, Assessor's Parcel Number, or utility account <br /> number, of the parcel with respect to which the protest is made; <br /> (iv) Original signature and legibly printed name of the customer of record who is <br /> submitting the protest. <br /> B. Protests shall not be counted if any of the required elements (i thru iv) outlined in the <br /> preceding Subsection A are omitted. <br /> 5. Protest Withdrawal. Any person who submits a protest may withdraw it by submitting to the <br /> City a written request that the protest be withdrawn. The withdrawal of a protest shall <br /> contain sufficient information to identify the affected parcel and the name of the customer of <br /> record who submitted both the protest and the request that it be withdrawn. <br /> 6. Multiple Customers of Record or Multiple Parcels. <br /> A. Each customer of record of a parcel served by the City may submit a protest. This <br /> includes instances where: <br /> (i) More than one name appears on the City's records as the customer of <br /> record for the parcel; or <br /> 2 <br />