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Exhibit A GENERAL CONDITIONS& STANDARDS 5-01. D1TENI It is the intent of these General Standards to describe minimum quality, quantity, and scope of activity and they are not intended to be restrictive to any Contractor. The term "clean" shall mean "free from soil/dirt". It is intended that all equipment and building surfaces shall be clean in all areas, whether specifically mentioned or not. The term "all areas" means all surface areas in the building. 5-02. MATERIALS Contractor shall furnish, as part of this agreement, all necessary supplies and equipment to clean and maintain building, including but not limited to carts, containers, baskets, maintenance products, wax finishes, cleaning powders and products, detergents, disinfectants, polishes, vacuum cleaners, mops, rags brushes, waxing gear, trash liners, etc.; specific brands may be indicated. Janitor Closet(s) and equipment shall be maintained in a safe and clean condition. The City of Pleasanton requires that their janitorial Contractor use Environmentally Preferable Cleaning Products and Supplies. All products will be reviewed and approved by the City Representative. Contractor shall also furnish, as part of this contract, all paper products such as toilet tissue,hand towels, seat protectors, etc., and all soap products necessary to maintain the facilities in a proper manner.All products shall be compatible with dispensers currently in use.All soap dispensers shall be maintained by the Contractor. Contractor shall ensure that products used to service restrooms leave a "clean and pleasant" smell. If no product is available that will meet the City Environmental Policy, Contractor shall recommend a suitable substitute for review and approval. 5-03. ,SERVICES The expectation of the Service Standard is to maintain the highest possible level of cleanliness for our facilities through a clear and concise outline of duties and frequencies of service. Daily, Weekly and Monthly services are outlined by building with all responsibilities clearly indicated as to frequency. CONTRACTOR shall provide a "Deep Cleaning" of all restrooms covered under this agreement at no less than once every 30 calendar days. Contractor shall provide cleaning and washing of all exterior windows twice yearly. Windows shall not be scheduled to be cleaned during inclement weather. *The Firehouse Arts Center requires all Lobby Glass, inside and out, higher than nine feet, to be cleaned four(4)times a year. • Page 4 of 53