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ATTACHMENT 2 <br /> Clients can go to our Web site and register for e-mail"groups" based on specific Munis applications. We use <br /> these groups to inform clients of issues,and to distribute helpful technical tips and updated technical <br /> documentation.The survey information allows you to update your registration at any time,and you may <br /> unregister for one or more distribution lists at any time. <br /> Tyler Web site <br /> Once you have registered as a user on Tyler's Support Web site (www.tvlertech.com),you have access to <br /> "Customer Tools" and other information such as online documentation, user forums,group training <br /> schedule/sign-up,and annual user conference updates/registration. <br /> Timely TCP Progress Updates <br /> Our technicians are committed to providing you timely updates on the progress of your open support incidents <br /> via the Tyler Client Portal.The frequency of these updates is determined by issue priority. <br /> Priority 1 Incidents— Daily updates(only if phone contact is not possible) <br /> Priority 2 Incidents— Weekly Updates <br /> Priority 3 Incidents— Bi-weekly Updates <br /> Priority 4 Incidents— Bi-weekly Updates <br /> Updates will also be provided for any issue, regardless of priority, when action items have been completed or <br /> when there is pertinent information to share. <br /> ••: . tyler <br /> 24 <br />