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9.30.120 Adjustments. A. Any customer who believes that the application of the provisions of this chapter results in unfair treatment or causes undue hardship may seek an adjustment in the customer's allocation. B. Such customer shall request the adjustment in writing and shall state with specificity the reasons why the adjustment is warranted, and provide any applicable supporting documentation. Such request for an adjustment shall be submitted within thirty (30) days of receipt of the bill that is the subject of the adjustment request. C. The director n shall consider all requests and make a written decision, transmitted by U.S. mail or email. within 30 days of receiving all information supporting the adjustment request. In making a decision, the director shall give particular consideration to the following: 1. The reduction would cause conditions threatening to health, sanitation, fire protection or safety of the customer, the customer's dependents or the general public. 2. The reduction would cause unfair economic hardship including, but not limited to, loss of employment, loss of production, or loss of jobs or be unfair or result in the unnecessary loss of a business. 3. Medical requirements of the customer. 4. Permanent change to the He-usekaeld-household size of the residential customer(temporary visitor(s)/quest(s) do not warrant a request for adjustment). D. The director's decision may be appealed in writing to the city manager for reconsideration on the written record. Such appeal shall be submitted within fifteen (15) days of the date of the director's decision. The city manager shall review written material submitted by the customer, written information from the director, and shall issue a decision within 30 days of receipt of the complete written materials. The city manager's decision as to the request shall be final. 9.30.130 Notification to customers. After the city council adopts a water shortage contingency plan stage, customers will be notified by publication in the newspaper and/or by mail. The failure of any customer to receive actual notice shall not invalidate any action taken by the city council as to a particular customer nor reduce the amount of the penalties provided herein. 9.30.140 Calculation of allowable water use for new customers. Where the current customer has no billing history, or only a partial billing history, the director shall determine the customer's allocation, based upon the allocation for similar customers. 9.30.150 Severability. If any provision of this chapter is held to be unconstitutional, it is the intent of the city council that such portion of such chapter be severable from the remainder and that the remainder be given full force and effect. // 8