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Page 15 of 20 Alameda CTC Paratransit Program Plan Application Application Period July 1,2014 through June 30,2015 City-based Door-to-Door Service Guidelines Service Description City-based door-to-door services provide pre-scheduled, accessible, door-to- door trips. Some programs allow same day reservations on a space-available basis. They provide a similar level of service to mandated ADA services.These services are designed to fill gaps that are not met by ADA-mandated providers and/or relieve ADA-mandated providers of some trips. This service type does not include taxi subsidies which are discussed below. Eligible Population People 18 and above with disabilities who are unable to use fixed route services or Seniors 80 years or older without proof of a disability. Cities may provide services to consumers who are younger than age 80, but not younger than 70 years old. Cities may offer"grandfathered"eligibility to program registrants below 70 years old who have used the program regularly in the prior fiscal year as long as it does not impinge on the City's ability to meet the Implementation Guidelines. Program sponsors may use ADA eligibility, as established by ADA-mandated providers(incl. East Bay Paratransit, LAVTA, Union City Transit), as proof of disability. Time& Days of Service At a minimum,service must be available five days per week between the hours of 8 am and 5 pm (excluding holidays). At a minimum, programs should accept reservations between the hours of 8 am and 5 pm Monday—Friday. Fare (Cost to Fares for pre-scheduled service should not exceed local ADA paratransit fares, Customer) but can be lower, and can be equated to distance. Higher fares can be charged for"premium"same-day service. Other Door-to-Door programs must demonstrate that they are providing trips at an equal or lower cost than the ADA-mandated provider on a cost per trip and cost per hour basis. Programs cannot impose limitations based on trip purpose, but can impose per person trip limits to control program resources.