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THE CITY OF I `{ , 2 1 uchii■ ° ' "" CITY COUNCIL AGENDA REPORT pL£ASANTON® April 15, 2014 Operation Services TITLE: PRESENTATION ON THE CITY OF PLEASANTON MOBILE CITIZEN SMARTPHONE APP SUMMARY For over a decade the City of Pleasanton has been developing and using a computerized maintenance management system (CMMS) called MaintStar for asset and work planning. During that development time, the City has worked with Maintstar to develop a web-based application to better receive, evaluate and respond to constituent requests for service. The result has been the development of the Mobile Citizen Smartphone application. Using this app is a quick and easy way to submit a non- emergency request for service without having to call the City's customer service number or the Police Department. RECOMMENDATION Informational only. FINANCIAL STATEMENT No General Fund impact. The Mobile Citizen Smartphone App was budgeted in the FY 2012-13 Utilities budget. BACKGROUND The Mobile Citizen App was developed as a way for anyone working or living in Pleasanton to easily notify the City's Customer Service Center about any non- emergency service requests. The app is free to download onto any Android or iOS smartphone. Using the app is even easier. When someone wants to submit a request they simply open the app on their smartphone, select the type of service needing attention from the available drop down menus, take a picture of the problem using the phones camera, add any comments and then hit the submit button. The work request will automatically forward to the City's CMMS system for evaluation and distribution to the appropriate work group for attention. The system automatically includes the physical GPS location of the request to guide staff directly to the problem in the field. It is important to note that this system is not designed or intended for emergency requests requiring immediate attention. These requests should still be made using the existing customer service number, 925-931-5500 during normal business hours or the Police Department after-hours number, 925-931-5100.