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"excellent") regardless of whether or not they had children in the home. 99% of respondents indicated they felt safe when in Pleasanton: When asked about an open ended question regarding their concerns, education/public schools ranked at the top. 30% of residents could not identify a single concern. When asked about their satisfaction regarding specific issues, traffic on city streets, traffic on freeways, cost of living, jobs, the local economy and education were identified as concerns although the overall degree of concern for each was generally very low. When asked about the severity of a particular issue, 54% responded that traffic congestion was an extremely or very serious concern. Mr. Fairbanks noted this value is typically in the range of 75%to 80%for more communities within the state. Residents were also asked about their attitude towards city government and the response was again very favorable and consistent to those given in 2007. Residents indicated satisfaction with the city's level of services, provision of services, management of budget and finances; infrastructure planning and the quality of development. Generally, Pleasanton residents are more satisfied with the city's handling of local services than any other city polled by FM3 in recent years. When asked about the importance of city services, residents rated them from most to least important as follows` fire protection and emergency services, ensuring water quality and safety, and public safety and police protection. Again the majority indicated their satisfaction with the city's provision of these services. Nearly two in five residents failed to offer an opinion on potential service improvements and nearly 2/3 indicated a high level of satisfaction with their interactions with city departments. Respondents_ identified conversations with friends and family as their primary source of information about city government, following by local newscasts, local newspapers and regional newspapers. Councilmember Cook-Kallio noted that the survey supports what the Council already knows, which is what a wonderful job city staff does on a daily basis despite having to do more with less in recent years. Mr. Fialho reviewed the proposed metrics, which measure the city's performance in the areas of public safety, dependable infrastructure, economic development, community development, library services, financial stability, and community services. Ongoing, the goal is to measure against data from previous years; to set meaningful targets for these key service areas and to provide direction for resource allocation. Public safety is one of the city's higher priority services. Police emergency and non-emergency response times remain at or better than the General Plan standard of 4 minutes and 20 minutes, respectively. Police clearance rates, which are calculated by dividing the number of Part 1 crimes recorded by the number of cleared cases, has ranged from 30% to 33% over the last three years. This compares favorably to a target of 30% and state average of 27%. Dependable infrastructure relates to the city's more fundable assets, specifically water and sewer, streets, facilities, and parks. Overall, the city scored well with regard to the maintenance of its water and sewer assets, as measured by the number of sewer outflows and water main breaks in the public right of way. Street conditions, which are reflected by the Pavement Condition Index (PCI), also measured favorably at 80 versus a target of 75. One particularly good measure of an organization's efficiency is how it expends its resources, specifically the consumption of fuel,.energy and water. Over the last three years, the.total gallons of fuel purchased annually and electrical utility consumption have decreased by 20% and 10%, respectively. This can largely be credited to hybrid fleet conversions and efficiency upgrades. Conversely, water and natural gas consumption have increased by 18% and 2%, respectively. This can be largely attributed to unusual weather patterns creating a greater need for irrigation and heating/cooling efforts. The city's General Plan has standard that calls for 5 acres of parkland for every 1,000 residents. The city currently exceeds that standard at 5.34 acres per 1,000 residents, though it should be noted this will vary some as the population continues to grow at a rapid pace a.nd new parks are brought online. City Council Minutes Page 10 of 15 February 4,2014