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• +$50 $4 additional $8 additional $12 $16 additional Stage 3 additional for all units+ for all units+ for all units+ Up to 35%Mandatory $50 $100 for all units $500 + $250 $6 additional $12 $18 $24 additional Stage 4 additional for additional 35%or more Mandatory for all units+ all units + for all units for all units+ $100 $250 + $500 $750 Penalties may be added to water bill or billed separately, at the discretion of the director. Additional penalties for multiple times exceeding water use amount are for the number of times within the prior 12 months. 9.30.110 Prohibition of certain water uses. During the time this chapter is in effect: A. It is unlawful for any customer to use water obtained from the water system of the city of Pleasanton through fraud, including misrepresentation made to obtain a particular allocation. B. It is unlawful for any customer to waste water. As used herein,the term"waste"means: 1. Use of potable water between 9:00 a.m. and 6:00 p.m. to irrigate grass, lawns, ground-cover, shrubbery, crops,vegetation, and trees or the use of potable water in such a manner as to result in runoff for more than five minutes; 2. Use of potable water to wash down sidewalks, walkways, driveways,parking lots, open ground or other hard surface areas by the direct application of water thereto; 3. Allowing potable water to escape from breaks within the customer's plumbing system for more than eight hours after the customer is notified or discovers the break; 4. Use of potable water for any purpose in excess of the customer's allowed usage as provided in Section 9.30.070. 9.30.120 Adjustments. A. Any customer who believes that the application of the provisions of this chapter results in unfair treatment or causes undue hardship may seek an adjustment in the customer's allocation. B. Such customer shall request the adjustment in writing and shall state with specificity the reasons why the adjustment is warranted, and provide any applicable supporting documentation. C. The director and shall consider all requests and make a written decision within thirty (30) days of receiving all information supporting the adjustment request. In making a decision,the director shall give particular consideration to the following: 1. The reduction would cause conditions threatening to health, sanitation, fire protection or safety of the customer,the customer's dependents or the general public. 2. The reduction would cause unfair economic hardship including,but not limited to, loss of employment, loss of production, or loss of jobs or be unfair or result in the unnecessary loss of a business. 3. Medical requirements of the customer. 4. Household size of the residential customer. D. The director's decision may be appealed in writing to the city manager for reconsideration on the written record. The city manager shall review written material submitted by the customer, written information from the director, and shall issue a decision within thirty(30)days of receipt of the complete written materials. The city manager's decision as to the request shall be final.