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<br /> "excellent") regardless of whether or not they had children in the home. 99% of respondents indicated
<br /> they felt safe when in Pleasanton.
<br /> When asked about an open ended question regarding their concerns, education/public schools ranked
<br /> at the top. 30% of residents could not identify a single concern. When asked about their satisfaction
<br /> regarding specific issues, traffic on city streets, traffic on freeways, cost of living, jobs, the local
<br /> economy and education were identified as concerns although the overall degree of concern for each
<br /> was generally very low. When asked about the severity of a particular issue, 54% responded that traffic
<br /> congestion was an extremely or very serious concern. Mr. Fairbanks noted this value is typically in the
<br /> range of 75% to 80%for more communities within the state.
<br /> Residents were also asked about their attitude towards city government and the response was again
<br /> very favorable and consistent to those given in 2007. Residents indicated satisfaction with the city's
<br /> level of services, provision of services, management of budget and finances, infrastructure planning
<br /> and the quality of development. Generally, Pleasanton residents are more satisfied with the city's
<br /> handling of local services than any other city polled by FM3 in recent years.
<br /> When asked about the importance of city services, residents rated them from most to least important as
<br /> follows: fire protection and emergency services, ensuring water quality and safety, and public safety
<br /> and police protection. Again the majority indicated their satisfaction with the city's provision of these
<br /> services. Nearly two in five residents failed to offer an opinion on potential service improvements and
<br /> nearly 2/3 indicated a high level of satisfaction with their interactions with city departments.
<br /> Respondents identified conversations with friends and family as their primary source of information
<br /> about city government, following by local newscasts, local newspapers and regional newspapers.
<br /> Councilmember Cook-Kallio noted that the survey supports what the Council already knows, which is
<br /> what a wonderful job city staff does on a daily basis despite having to do more with less in recent years.
<br /> Mr. Fialho reviewed the proposed metrics, which measure the city's performance in the areas of public
<br /> safety, dependable infrastructure, economic development, community development, library services,
<br /> financial stability, and community services. Ongoing, the goal is to measure against data from previous
<br /> years, to set meaningful targets for these key service areas and to provide direction for resource
<br /> allocation.
<br /> Public safety is one of the city's higher priority services. Police emergency and non-emergency
<br /> response times remain at or better than the General Plan standard of 4 minutes and 20 minutes,
<br /> respectively. Police clearance rates, which are calculated by dividing the number of Part 1 crimes
<br /> recorded by the number of cleared cases, has ranged from 30% to 33% over the last three years. This
<br /> compares favorably to a target of 30% and state average of 27%.
<br /> Dependable infrastructure relates to the city's more fundable assets, specifically water and sewer,
<br /> streets, facilities, and parks. Overall, the city scored well with regard to the maintenance of its water
<br /> and sewer assets, as measured by the number of sewer outflows and water main breaks in the public
<br /> right of way. Street conditions, which are reflected by the Pavement Condition Index (PCI), also
<br /> measured favorably at 80 versus a target of 75. One particularly good measure of an organization's
<br /> efficiency is how it expends its resources, specifically the consumption of fuel, energy and water. Over
<br /> the last three years, the total gallons of fuel purchased annually and electrical utility consumption have
<br /> decreased by 20% and 10%, respectively. This can largely be credited to hybrid fleet conversions and
<br /> efficiency upgrades. Conversely, water and natural gas consumption have increased by 18% and 2%,
<br /> respectively. This can be largely attributed to unusual weather patterns creating a greater need for
<br /> irrigation and heating/cooling efforts. The city's General Plan has standard that calls for 5 acres of
<br /> parkland for every 1,000 residents. The city currently exceeds that standard at 5.34 acres per 1,000
<br /> residents, though it should be noted this will vary some as the population continues to grow at a rapid
<br /> pace and new parks are brought online.
<br /> City Council Minutes, Page 10 of 15 February 4,2014
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