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COMMUNITY DEVELOPMENT <br /> Measure 2010/11 2011/12 2012/13 Target <br /> Quality of New Development-very or somewhat <br /> n/a n/a n/a 87% <br /> satisfied <br /> Long Range Planning-very or somewhat satisfied n/a n/a n/a 69% <br /> Managing permits-very or somewhat satisifed n/a n/a n/a 54%* <br /> * 32%didn't know <br /> 1 2012/13: 55 days for 110 Residential applications, 172 days for 8 Commercial applications, 159 Days for 24 Custom <br /> New Res. <br /> 2 2012/13: 29 days for 107 Residential, 99 days for 6 Commercial applications, 143 Days for 17 Non Production New <br /> Res. <br /> 3 2011/12: n/a, reporting currently unavailable. <br /> 4 2012/13: 356 TI applications, 176 plan checked & issued same day, 204 issued within one week. Residential <br /> remodel reporting n/a. <br /> 5 Building Division performance measures are currently based on turn-around times and percentage of OTC plan <br /> reviews. Days to issuance is greatly impacted by applicants, who in several instances waited months to pay for <br /> permit at issuance after plan reviews are completed. Days to Approval is suggested. <br /> 6 The targets listed do not match the data included in the table. Targets relate to plan review time after submittal, for <br /> which reports are being developed to track data, but the data is not currently available. Data for days until issued <br /> is included in its place. <br /> 7 Development Services Manager retired, worked part-time temporarily, and then was not replaced. <br /> 8 Increased personnel expense reflects workload shifting from general engineering toward private development for <br /> the fiscal year. <br /> 9 An increase of approximately $100k in expense over FY 2010-11 is attributable to a growth in reimbursable <br /> expenses. <br /> 10 Approximately $300k in revenue in FY 2011-12 is attributable to reimbursable revenue. <br /> 11 2010/11 data for number of planning approvals is derived from a different source than 2011/12 and 2012/13 data. <br /> Accela was not available in 2010/11. <br /> 12 Based on limited available data. Staff is engaged in further research to provide more accurate figures. <br /> 13 Traffic operating expenses were higher in 2011/12 due to increased accruals for both street light replacement and <br /> traffic signal replacement (accruals increased approximately $438k over 2010/11). <br />