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such information in a manner specified by Authority(e.g.,certified mail, return receipt requested; regular mail;overnight mail, etc.). Authority shall reimburse Regulated Haulers for the reasonable incremental cost of handling and postage for such written communications. (2) Require that customer service staff of the Regulated Hauler participates in training provided by Authority with respect to compliance with Sections 4 and 5 of this Ordinance. Require customer service staff of the Regulated Hauler to attempt to assist customers with compliance with Sections 4 and 5 of this Ordinance. If after initial good faith efforts to assist customers, additional assistance is still required,the Regulated Hauler may refer customers to Authority or Covered Jurisdiction staff. (3) Provide names, addresses,and customer contact information for accounts serviced that the Regulated Hauler has reason to believe may be in violation of Section 4 or 5 of this Ordinance on a quarterly basis commencing January 1, 2013. (c) This subsection applies to Regulated Haulers who elect not to integrate customer outreach and education about this Ordinance, and identification of possible violators, into their customer service procedures pursuant to Section 8(b)of this Ordinance. Such Regulated Haulers shall: (1) Provide a list of all Business and Multi-Family Building accounts in Covered Jurisdictions that will become subject to Phase I of this Ordinance by April 1,2012,and a list of all Business and Multi-Family Buildings accounts in Covered Jurisdictions subject to Phase 2 by February 1,2014. (2) For each account on the lists,provide the name of the account,contact, phone number,service address,billing address, Solid Waste(including Recyclables)service information, including number,type and size of containers and days of service,and the name and location where Recyclables are delivered for processing. Specify which accounts, if any, are being served by High Diversion Mixed Waste Processing Facilities. (d) Regulated Haulers shall provide the name of, location of,and total quantities of Solid Waste(including Recyclables)delivered to each Mixed Waste Processing Facilities(if any) in California used by the Regulated Hauler to assist Waste Generators and Property Owners in complying with this Ordinance. (e) Regulated Haulers shall not transport Solid Waste from collection locations (within Covered Jurisdictions)that do not have Source Separated Recycling service to Mixed Waste Processing Facilities that are not High Diversion Mixed Waste Processing Facilities unless the Authority has granted a waiver pursuant to Section 10 of this Ordinance or a Mixed Waste Processing Facility is making an effort satisfactory to the Enforcement Official to qualify as a High Diversion 10