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<br /> O F T W A R E
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<br /> • Included at no charge for the first year following go-live
<br /> Ongoing training,Web mastering and custom development packages
<br /> Civica has several packages available which offer scheduled training or Web mastering services for the
<br /> City. Training can be held via GoToMeeting or onsite for the cost of travel and expenses. Custom
<br /> development packages are available which provide for site additions and modifications throughout the
<br /> year. Branded pages, custom maps and graphic design needs can all be accommodated by pre-
<br /> approved funding as part of this proposal. Please contact Civica to discuss all the options available.
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<br /> Updates
<br /> Generally, administrative and general updates are released within 9 to 12 months of the previous release.
<br /> Changes to specific modules may be provided and integrated with client system upon their approval.
<br /> Customer service
<br /> Our support team includes dedicated personnel to handle direct phone and email support. Our core
<br /> development team (the actual programmers who create the technologies) is also available to answer and
<br /> address issues directly. In addition, we have launched Civica Support—a new online Support
<br /> management system allowing clients to access online Help, a Knowledge base and Forums, submit
<br /> issues online via our issue tracking system and access all documentation.
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