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Pleasanton Paratransit Door-to-Door <br /> Service Survey 2012 <br /> Survey Results <br /> Surveys mailed to 712 Clients <br /> Running through April 6, 2012 <br /> Ratings based on 68 surveys returned <br /> 1— I 7 T Q <br /> L. 0 t o V o <br /> Answers rated by using these a k <br /> a. <br /> guidelines w x <br /> 0 <br /> — <br /> Are the Dispatchers courteous when you 0% 0% 3% 12% 73% 12% <br /> call to make an appointment _ <br /> Are the Drivers usually on time? 0% 0% 5.88% 27.94% 54.4% 11.8% <br /> Are the Drivers courteous and polite to 0% 0% 1.47% 13.23% 76.47% 8.82% <br /> you throughout the trip? <br /> Are the vans relatively clean?? 0% 1% 5.88% 20.58% 63.23% 10.29% <br /> How would you rate your overall 0% I 0% 1.47% 22.05% 61.76% 14.70% <br /> experience with Paratransit? <br /> Pleasanton Paratransit Door-to-Door Service Survey 2011 Page 1 <br />