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OPEN FOR BUSINESS - OUR PLEDGE <br /> Because we recognize and understand the critical importance of providing excellent customer <br /> service to all our customers—but particularly the business community—and because we <br /> recognize that our policies and practices have a direct impact on the East Bay's business climate <br /> and the ability of companies in the region to create jobs, the City of Pleasanton officially endorses <br /> East Bay EDA's Open for Business Pledge. <br /> We Pledge: <br /> • To provide senior management leadership and support for permit streamlining and <br /> empower the staff to act administratively. <br /> • To conduct periodic reviews of our practices to ensure that we are current with changes in <br /> regulations, technology, and codes - including green building codes. <br /> • To proactively seek customer feedback regularly, positive and negative, and to respond <br /> appropriately. <br /> • To provide transparent, easy to understand fee schedules and applications online. <br /> • To provide staff with training in order to achieve high levels of consistency related to <br /> permitting. <br /> • To provide clear guidance on project schedules and milestones early in the process and to <br /> strive to meet to that schedule. <br /> • To respond to all communication, whether phone, email, written or in-person, within 2 <br /> business days. <br /> • To share best practices amongst East Bay EDA's localities. <br /> • To recognize exemplary operations and staff, both internally and externally to the <br /> organization <br />