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Quote Number: CT-2012-1005-COP P.....F..,..
<br /> Quote Date: 11/1/2012 John Ghyselinck,Engineer johvselincktoacketfusion.com
<br /> Project: Maintenance I Support Chris Bruno,Sales Manager cbmnoToackettusion.com
<br /> Customer Name: The City of Pleasanton Craig Tetschlag ctetschlao(Toackelfusion.com
<br /> Customer Contact:Allen Hammond
<br /> Location: All
<br /> MAINTENANCE/SUPPORT
<br /> Year 1: Included
<br /> Year2: $ 21,835.80
<br /> Years 2 and 3(3 years total), $ 37,120.86 If included and paid upfront with original purchase. 10%Discount
<br /> Years 2.3.4 and 5(5 years total},$ 70,966.35 If included and paid upfront with original purchase. 15%Discount
<br /> Maintenance costs quoted above represent 4 hour response time,and full coverage for all equipment;our"Premium"best
<br /> package available.
<br /> Description
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<br /> In addition to these services,the purchase of these contracts will entitle you to preferred rates on labor outside the scope of
<br /> Me contract including:
<br /> Traffic Studies,Scheduled Customer Care,Software Upgrades,System Audits(power&grounding),After-hour services,&
<br /> MAC(Moves,Adds,&Changes)
<br /> Norm.,8.,.,.,o. Hour Leber R....
<br /> T&M: $175.00... ......
<br /> 5.....,.C....m.,.: $125.00... .... ,...C......... C,,,....., �m...._.,.._....._."".
<br /> ""Requirements for all Services:
<br /> • Minimum billed labor hours of 0.5 for remote service&1 hour for on-site services plus 1 hour of travel
<br /> • After hour service rates will be based on 15x normal labor rates
<br /> •Travel Charges may be applied to locations 25 miles outside of PFI office areas
<br /> • All Materials will be charged separately
<br /> • VPN access is required for remote support
<br />•
<br /> PACKETFUSION ci ShoreTel
<br /> BRINGING VOICE z DATA TOGETHER Pura tPUnifi.d Communications Solution.
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