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OPEN FOR BUSINESS - OUR PLEDGE Because we recognize and understand the critical importance of providing excellent customer service to all our customers— but particularly the business community—and because we recognize that our policies and practices have a direct impact on the East Bay's business climate and the ability of companies in the region to create jobs, the City of Pleasanton officially endorses East Bay EDA's Open for Business Pledge. We Pledge: • To provide senior management leadership and support for permit streamlining and empower the staff to act administratively. • To conduct periodic reviews of our practices to ensure that we are current with changes in regulations, technology, and codes -including green building codes. • To proactively seek customer feedback regularly, positive and negative, and to respond appropriately. • To provide transparent, easy to understand fee schedules and applications online. • To provide staff with training in order to achieve high levels of consistency related to permitting. • To provide clear guidance on project schedules and milestones early in the process and to strive to meet to that schedule. • To respond to all communication, whether phone, email, written or in-person, within 2 business days. • To share best practices amongst East Bay FDA's localities. • To recognize exemplary operations and staff, both internally and externally to the organization