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22
City of Pleasanton
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CITY CLERK
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AGENDA PACKETS
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2012
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061912
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22
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6/13/2012 4:57:51 PM
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CITY CLERK
CITY CLERK - TYPE
AGENDA REPORT
DOCUMENT DATE
6/19/2012
DESTRUCT DATE
15Y
DOCUMENT NO
22
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Dispatching and Medical Priority Dispatching (MPD), both required components of the <br /> LPFD's communications center to continue to receive the full funding available from the <br /> County as an Alameda County Paramedic Provider. They are an Accredited Center of <br /> Excellence by the National Academies of Emergency Dispatch. <br /> LPFD Operational Impact: <br /> In both Livermore and Pleasanton, the police dispatch centers are the Public Safety <br /> Answering Points (PSAP). In the present model, when a call for fire services is received <br /> by Livermore, it is dispatched from the same center. In the event of a medical <br /> emergency the call is then transferred to ACRECC for ambulance dispatch. When the <br /> call is in a borderline area with another jurisdiction, or the LPFD's resources are taxed, <br /> Livermore Dispatchers would then contact ACRECC to request resources from the <br /> appropriate location causing unnecessary delays. In Pleasanton, when a call for the <br /> LPFD's services is requested, it is transferred to Livermore Police. Just as with <br /> Livermore, the call would then be transferred again to ACRECC for the ambulance in a <br /> medical call, and/or additional fire agency resources would require a call in to ACRECC <br /> from Livermore. <br /> In the proposed plan, Livermore or Pleasanton would receive the emergency call as the <br /> Public Safety Answering Point (PSAP) and transfer it to ACRECC where LPFD, <br /> Paramedics Plus, and an adjacent fire agency would all be dispatched from. The <br /> response from each agency would be on the same radio channel from the onset <br /> providing a level of interoperability that currently does not exist in the Tri Valley. <br /> In addition to the improved communications amongst agencies, multiple times each <br /> year, the LPFD reaches a unit draw down to a level that requires assistance of other <br /> agencies. This is true for Alameda County Fire in the Tri valley as well. Based on our <br /> increasing population and call volume without an increase in fire units, mutual aid has <br /> become necessary to assure acceptable service levels. Under our current system, we <br /> do rely on other agencies, but we have no effective way of determining which resources <br /> are available or closer to incidents or able to provide district coverage. Moving to a <br /> single regional fire dispatch center allows dispatchers and field personnel to locate the <br /> closest, most appropriate resource. <br /> Livermore Police Dispatch: <br /> The Livermore Police Dispatch Center has provided quality service to the LPFD for over <br /> 15 years. During this time, requests for service have nearly doubled for all Tri-Valley <br /> agencies. As a result, all are increasingly reliant on each other to meet our customer <br /> service needs. Currently neither Livermore nor ACRECC are able to accurately <br /> determine the closest, most appropriate unit. In the past, a Computer Aided Dispatch <br /> (CAD) link between the two agencies was proposed. While this would help, it would still <br /> be less than ideal, as each agency would not necessarily know the geographical <br /> position of the resource, nor would they know when a resource was about to be sent on <br /> a call within their own jurisdiction. This link also comes with a cost estimated at <br /> $150,000. <br /> Page 3 of 4 <br />
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