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Specifications, Terms & Conditions <br /> for Operation and Maintenance Services of Sewer and Water Systems <br /> It is the Contractor's responsibility to ensure that they and their subcontractors are <br /> registered and trained as required to utilize Elation Systems. <br /> For further information, please see the Elation Systems training schedule online at <br /> http://www.elationsys.com/elationsys/support I .htm or call Elation Systems at (510) <br /> 764-1870. <br /> If you have any other questions regarding the utilization of Elation Systems please <br /> contact the Auditor-Controller's Office of Contract Compliance (OCC) located at 1221 <br /> Oak Street, Room 249, Oakland, CA 94612 at Tel: (510) 891-5500, Fax: (510) 272-6502 <br /> or via E-mail at ACSLEBcompliance @acgov.org. <br /> Y. COMPLIANCE INFORMATION AND RECORDS <br /> 1. As needed and upon request, for the purposes of determining compliance with the <br /> SLEB Program, the Contractor shall provide the County with access to all records <br /> and documents that relate to SLEB participation and/or certification. Proprietary <br /> information will be safeguarded. All subcontractor submittals must be through the <br /> prime contractor. <br /> Z. ACCOUNT MANAGER / SUPPORT STAFF <br /> 1. Contractor shall provide a dedicated competent account manager who shall be <br /> responsible for the County account/contract. The account manager shall receive <br /> all orders from the County and shall be the primary contact for all issues regarding <br /> Bidder's response to this RFP and any contract which may arise pursuant to this <br /> RFP. <br /> 2. Contractor shall also provide adequate, competent support staff that shall be able <br /> to service the County during normal working hours, Monday through Friday. <br /> Such representative(s) shall be knowledgeable about the contract, products offered <br /> and able to identify and resolve quickly any issues including but not limited to <br /> order and invoicing problems. <br /> 3. Contractor account manager shall be familiar with County requirements and <br /> standards and work with Public Work Agency staff to ensure that established <br /> standards are adhered to. <br /> 4. Contractor account manager shall keep the County Specialist informed of requests <br /> from departments as required. <br /> Page 28 of 29 <br />