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Alameda CTC Paratransit Program Implementation Guidelines Interim Service for Consumers Awaiting ADA Certification At the request of a health care provider, or ADA provider, city programs must provide interim service through the programs listed below to consumers awaiting ADA certification. Service must be provided within three business days of receipt of application. City-based Door-to-Door Service Guidelines Service City-based door-to-door services are pre-scheduled, accessible, door- Description to-door service. Some programs allow same day reservations on a space-available basis. They provide a similar level of service to mandated ADA services. These services are designed to fill gaps that are not met by ADA-mandated providers and/or relieve ADA- mandated providers of some trips. This service type does not include taxi subsidies which are discussed below. Eligible Population People 18 and above with disabilities who are unable to use fixed route services or Seniors 80 years or older without proof of a disability. Cities may provide services to consumers who are younger than age 80, but not younger than 70 years old. Program sponsors may use ADA eligibility, as established by ADA- mandated providers (incl. East Bay Paratransit, LAVTA, Union City Transit), as proof of disability. Time & Days of At a minimum, service must be available five days per week between Service the hours of 8 am and 5 pm (excluding holidays). At a minimum, programs should accept reservations between the hours of 8 am and 5 pm Monday— Friday. Service Area The service area must allow eligible consumers to meet life needs, including but not limited to travel to major medical facilities, full service grocery stores and other basic necessities, if ADA service or other base programs are unable to provide these trips. Fare (Cost to Fares should be not exceed East Bay Paratransit fares, but can be Customer) lower, and can be equated to distance. Other Door-to-Door programs must demonstrate that they are providing trips at an equal or lower cost than the ADA-mandated provider on a cost per trip and cost per hour basis. Programs cannot impose limitations based on trip purpose, but can impose per person trip limits to control program resources.