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EMERGENCY MEDICAL SERVICES FIRST RESPONDER ADVANCED LIFE SURPORE AGREEMENT (11/1/2011) MEDICAL PRIORITY DISPATCH The system that categorizes emergency calls using an escalating scale of severity assigned to SYSTEM ("MPDS") medical conditions, relative to the level and timeliness of response. MULTI-CASUALTY INCIDENT A Multi-Casualty Incident(MCI) is any incident where the number of injured persons exceeds ("MCI") the day-to-day operating capabilities and requires additional resources and/or the distribution of patients to multiple hospitals. MUTUAL-AID Emergency service performed by neighboring providers during periods of severe weather, multi-casualty incidents, or other events that overwhelm existing resources. PARAMEDIC As defined in California Health and Safety Code, Division 2.5, §1797.84. PCR Patient Care Report, in either print or electronic form. The City jurisdictional limit or area(s)for which the responding agency is responsible to PRIMARY SERVICE AREA provide emergency response. See EXHIBIT A FOR A DESCRIPTION OF THE CONTRACTOR'S PRIMARY SERVICE AREA. RESPONSE TIME The time elapsed from the time a call is received by Contractor from the dispatch center, until Arrival at the Incident Location by the FRALS. As defined in the California Code of Regulations,Title 22, Chapter 12 and EMSA#166: EMS QUALITY IMPROVEMENT System Quality Improvement Guidelines. STATE The State of California, its departments and/or agencies. SUBAREA Designation of Metro/Urban, Suburban/Rural and Wilderness Primary Service Area, as depicted in EXHIBIT B-DEPICTION AND DEFINITION OF SUBAREAS.