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EMERGENCY MEDICAL SERVICES I-IKSI RE.SAONDER ADVANCED LIEF SUPPORI AGREEMENT (11/1/2011) <br /> 13.2 Other reports may be required less frequently than monthly, as determined by the EMS <br /> Director. <br /> 13.3. County shall provide notice to Contractor at least two (2) months in advance of any change <br /> to required reports, frequency, or due dates. <br /> 13.4 Response Time Performance: <br /> a. Response Time data, including reports received from the dispatch center, shall be used <br /> by Contractor and County to evaluate Contractor's performance and compliance. <br /> b. If Response Time compliance is below 90% for any calendar month, or longer period if <br /> required to accumulate 100 responses (see Section 5.1). Contractor shall identify the <br /> causes and shall document efforts to eliminate problems on an ongoing basis. <br /> c. Contractor shall submit a performance improvement plan with the Response Time <br /> performance report. The performance improvement plan shall identify each problem <br /> that contributed to a failure to meet Response Times and steps being taken to correct <br /> the problem. <br /> d. Response Time reporting and times shall be documented as set forth in this Agreement. <br /> 13.5 Compliance with Protocols <br /> a. Contractor shall report monthly on the overall compliance with EMS Policies and <br /> performance on all calls in a format by the Quality Council and provided by EMS. <br /> b. Data for compliance shall be submitted in aggregate and stratified by categories <br /> identified in the Quality Improvement Plan and approved by the EMS Director. <br /> 13.6 Quality Improvement <br /> a. Contractor shall develop a clear and concise set of processes and practices designed to <br /> identify and address opportunities for improvement. The description of these processes <br /> shall include the approach for achieving and maintaining measurable outcomes. <br /> b. Contractor shall provide reports that update progress on quality improvement projects <br /> as requested by the EMS Director. <br /> c. Contractor shall participate with the County's quality plan and follow all EMS policies <br /> regarding quality improvement and provide appropriate data. <br /> SECTION 14 - PENALTY PROVISIONS <br /> 14.1 Penalties described in this section shall not exceed to total annual FRALS funding, under this <br /> agreement. Penalties may be disputed as described in Section 14.7. <br /> 14.2 Response Time Penalty - Penalties shall be withheld by County from FRALS support funds. <br /> Page 11 of 26 <br />