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Table of Contents <br /> 1. DEFINITIONS 4 <br /> 2. OPERATOR'S STATUS 4 <br /> 3. TERM 5 <br /> 4. ROTATION TOW PROGRAM 5 <br /> 5. OPERATORS 7 <br /> 6. BUSINESS RECORDS 8 <br /> 7. FINANCIAL INTEREST 9 <br /> 8. RESPONSE TO CALLS 10 <br /> 9. STORAGE FACILITIES 11 <br /> 10. TOW TRUCK DRIVERS 13 <br /> 11. TOW TRUCK CLASSIFICATIONS 15 <br /> 12. GENERAL EQUIPMENT SPECIFICATIONS 16 <br /> 13. INSPECTIONS 17 <br /> 14. RATES 18 <br /> 15. COLLUSION 22 <br /> 16. INSURANCE 22 <br /> 17. OPEN ENROLLMENT/ MEETING 23 <br /> 18. DEMEANOR AND CONDUCT 23 <br /> 19. TOW COMPLAINTS 24 <br /> 20. COMPLIANCE WITH LAW 24 <br /> 21. COMPLIANCE WITH MA 25 <br /> 22. DISCIPLINARY ACTION 26 <br /> 23. TERMS OF DISCIPLANARY ACTION 27 <br /> 2011-2013 TSA Page 2 of 30 <br />