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TDA 4.5 Document E(a) <br /> Page 4 <br /> 3. Efficiency and Effectiveness <br /> The Pleasanton Paratransit Door -to -Door Service Year End Report summarizes <br /> accomplishments for the year. Some of the highlights for FY 2009 -10 include: <br /> • 13,839 vehicle trips completed <br /> • 51,015 revenue vehicle miles traveled <br /> • 4,545 revenue vehicle hours accomplished <br /> • 3,585 lift - assisted trips completed <br /> • 92% rating for on -time service <br /> • 51% of all riders were 80+ plus years of age <br /> The City of Pleasanton hired Caporicci and Larson to complete an audit of the <br /> Pleasanton Paratransit Service for FY 2009 -10. This audit found no problems with <br /> the financial managernent of the service. <br /> 4. Description of Capital Program <br /> Not applicable. <br /> 5. Significant Budget Provisions <br /> None <br /> 6. Service Contracts <br /> There are no contract employees. <br /> 7. Applicant's Financial and Management Information Data <br /> Punch card sales and redemption procedures are as follows: <br /> Pleasanton residents are sold a punch card valued at $30.00 for use as needed. <br /> Residents from Sunol and the unincorporated areas of Pleasanton pay $35.00 for <br /> their punch card. Drivers punch the client's card according to the destination. <br /> A monthly record of the punch card sales is recorded at the Pleasanton Senior <br /> Center front desk. The number of completed rides is kept daily through Novus, a <br /> scheduling and records management software. A monthly report is produced, <br /> which includes the total number of passengers transported, in- service mileage and <br />