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WARRANTY BENEFITS • Enhance the productivity of your mobile workforce. • Manage budgets more effectively by minimizing out -of- warranty repair charges. • Increase uptime for your mobile workforce by streamlining out -of- warranty coverage issues. WARRANTY DESCRIPTION The Protection Plus warranty provides your organization with added peace of mind. It covers repairs that result from accidental damage during regular use. Items not covered include damage from intentional acts, fire, loss, theft, normal wear (cosmetic) not affecting functionality, improper maintenance, modification by anyone other than our National Service Center or a Panasonic Authorized Service Provider and damage that is attributable to acts of God. All system components, except consumable items, are covered under this warranty. Consumable items include battery, battery charger, stylus pens and printing on the keyboard Panasonic may elect to repair or replace the damaged unit, at our discretion, with a model of equal or greater value. This warranty requires that a complete list of model numbers and serial numbers be submitted at the time of purchase. Description WARRANTY PROCEDURE • Your organization's user initiates the repair of a Toughbook computer by calling the Panasonic Technical Support hotline at 1.800.LAPTOP5, which Is available 24 hours a day, 365 days a year with Toughbook Premier, Toughbook Preferred and Toughbook Plus. Otherwise It will be available from 8AM to 8PM Monday, thrduS Friday, excluding federal holidays, I ' problem. If It le determined that' or service Is required, our represents following information: - Name - Address - Unit model and serial number - Date of failure - Description of problem • All units repaired under the Protection Plus warranty receive next - business -day shipping to and from our National Service Center within the United States with Toughbook Premier, Toughbook Preferred and Toughbook Plus. Otherwise, your organization will pay for the shipping to our National Service Center and we will return the unit to you at no charge via ground delivery. MAXIMUM BENEFIT The maximum benefit for Protection Plus coverage is limited to one major failure per unit per year for the LCD, keyboard, hard drive and system board. A replacement unit will not be provided if the maximum benefit has already been met for a unit. If the maximum benefit has not been met and a unit needs to be replaced, a replacement unit will be provided. The replacement unit will not be covered by P Plus unless separately purchased !Ca th* Additionally, Panasonic may sheet up to once per on units in tor send,