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SERVICE BENEFITS <br />• Unlimited access to dedicated technical support: <br />representatives, 24 hours a day, 365 days a year, <br />regardless of warranty status for your Toughbook <br />computers. <br />• Streamlined repair process with faster turnaround times <br />and next - business -day shipping within the United States. <br />• Improved return on investment with service trend <br />analysis, allowing your organization to quickly identify <br />user issues. <br />LIFE OF PRODUCT SERVICES <br />Unlimited access to our toll -free technical support hotline, <br />24 hours a day, 365 days a year at 1.800.LAPTOP5, for <br />as long as your Toughbook computer is used in the field. <br />This is a strong benefit because Toughbook computers <br />are known for outlasting their warranty. Panasonic will <br />provide parts availability on all repairs for 7 years after <br />a model is discontinued, as well as end -of -life recycling <br />at no charge when your unit is sent to our designated <br />recycling facility. <br />IN- WARRANTY SERVICES <br />Preferred handling at our National Service Center and <br />next- business -day shipping within the United States is <br />Includtid in the cost of Toughbook Preferred: Prefer ' <br />ending guarantees your organization's repairs will be \ <br />completed In 2 days or less. Priority Exchang0 of u59R t� <br />replareat* parts will be shipped next - business -clay. Aar <br />- <br />organization will not Incur any additional costs when a <br />computer is sent to our National Service Center and there <br />is No Fault Found. We will also repair any minor cosmetic <br />issues at the National Service Center as part of an in- warranty <br />repair. Finally, a field consulting support visit will be <br />provided by a TFM on an annual basis when additional <br />technical training, application support, after - deployment <br />issue troubleshooting, or problem resolution is needed. <br />ONLINE SERVICE ANALYSIS <br />Your organization's administrators can monitor your service <br />history data on all Toughbook Computers sent to our National <br />Service Center for repair. Easy access to this data gives your <br />administrators the ability to identify user issues. Often when <br />service trend analysis is performed, the issues identified can <br />be quickly resolved by providing your users with additional <br />training to increase their productivity. All system reports <br />can be sorted by department, mode , date and failure type. <br />Additionally, our web -based tool allows your administrators <br />to set up "watches" to identify pre - defined events th have , <br />impacted your organization En the past: <br />, <br />PRICING TABLE' <br />To extend Toughbook Preferred and the ,Toughbook computer warranty period by 1 or <br />refer to the Extended Warranty Brief. <br />CF- S09SLB 3years of Toughhook Pratecred Services <br />+.. ,..f w�r.. ou..,,n i ..w. <br />years, please- <br />