02 - Laserfiche WebLink

Post Installation Service and Maintenance — Our technicians can be quickly dispatched on -site to resolve any maintenance needs for the Department. CDCE has the knowledge, staff, and interest as a local California integrator to service the Department like no other company. We look forward to developing a strong business relationship with the Livermore and Pleasanton. System Testing and Acceptance CDCE will work with LPFD, prior to installations. to establish a detailed scope of work and ensure that all hardware complies with the guidelines of the contract. In addition, the scope of work will establish the installation requirements and be used to verify that CDCE's design and craftsmanship meet the expectations of the department. Warranty and Post Implementation Support Support Resources — There are several available resources for ongoing technical support. Our solution includes products from a multitude of vendors, and along with our manufacturers, we will be able to assist LPFD in the event that technical issues arise. For Panasonic products, including the Toughbook PDRC and CF -31, LPFD can access Panasonic technical support at (800) LAPTOP -5, 24x7 Panasonic can help diagnose problems, coordinate repair services, and arrange product repair shipments. In addition, CDCE's support desk is available 8am — 5pm, Monday — Friday, at (800) 373 -5353. CDCE's technicians are familiar with all of the products CDCE installs, so they are able to address a wider range of technical issues, including docking station, antenna, and connectivity problems within each vehicle. The CDCE support desk will work directly with LPFD to diagnose and repair all products, including those from Havis, Lind, and Panasonic. Installation Warranty — CDCE warrants installation work for 1 year from the date that the service was performed. This covers all hardware installed by CDCE. LPFD can contact CDCE's support desk at (800) 373 -5353 to review any installation or technical concerns, and if the matter cannot be resolved over the phone, CDCE will schedule a technician to further investigate the problem. CDCE will, at its sole expense, return on- site to LPFD to restore functionality of the MDC system. The above warranties do not apply to defects resulting from: • Improper or inadequate maintenance by LPFD which is not performed by CDCE as part of the MDC Support; • LPFD or third party software, including supplies that are not within the scope of coverage of MDC Support; • Unauthorized modification; • Improper use or operation outside of the Specifications for the Product; • Abuse, negligence, accident, loss or damage in transit; • Improper site preparation; or • Unauthorized maintenance or repair. e Engineered Solutions