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need for short hallways, which they incorporated into the design to create a manageable space. Ms. Hertel noted that each apartment would have a small refrigerator, sink, cabinets, and space for a microwave. The dementia care program was specially designed to include the features of a small home, which helped the residents feel secure and supported. She noted that a delayed egress design allowed dementia residents to live freely, yet securely, on the property. Ms. Hertel noted that emergency services and non-emergency transport services were used at a fairly low level at their sister site, Mercy Retirement & Care Center. She noted that was partially because one nurse practitioner runs their on-site skilled nursing program, another nurse practitioner runs the assisted living program, and their medical director works very well with the residents. She noted that level of skill was not typical, and added that there were people on-site who could perform clinical assessments. Their staff is committed to early intervention and wellness programs as well, which contributed to the low usage of 911 services. Ms. Hertel noted that they worked with AMR Ambulance for emergency transport, and added that their usage to date, since January 2001, included eight emergency and two non-emergency calls initiated by Mercy Retirement & Care Center. Five of those calls occurred within the last 45 days. She noted that they would be sensitive to the needs and concerns ofthe neighbors with regard to emergency transport noise. Larry Kollerer noted that the traffic study was commissioned by the City using industry assumptions and site-specific data. The peak time of three 0' clock was a result of a staff change, and that 66 employees would be on-site at that time. The peak visitors and vendors consisted of22 people at noon. Receiving hours were limited between 8:30 and 3:00, with the exception of trash pickup. The majority of receivables consisted offood and supplies, with one delivery of staples per week and daily deliveries of perishables. UPS would make both daily and weekly deliveries of various items, including medical supplies. He noted that the residents, with the typical age of 80 to 85 years of age, did not generally own cars or drive. He noted that the neighbors had raised concerns about their access to the site, and they intended to institute a policy that all employees use Bernal A venue. He noted that any printed material would only show Bernal A venue as the access point. The traffic study also suggests modifications to the entrance road off of Bernal, which would be included with any future plans. Mr. Ivelich pointed out the modifications to the three story building that would reduce the views and visual impact to the adjacent neighborhoods. Nancy Agiarfarges, representing Concerned Citizens Committee, spoke in support of ElderCare Alliance. She presented over 600 letters supporting the project, and shared her PLANNING COMMISSION MINUTES December 11, 2002 Page 7