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Scope of Services Kiva upgrade to Accela Automation City of Pleasanton, CA CONFIGURATION ANALYIS TruePoint will conduct interviews with key representatives from the City and its implementation team. Based on the interviews and a review of City processes, TruePoint will make recommendations on ways to make the current business processes work efficiently with Accela Automation. During these configuration analysis workshops TruePoint will: Review and chart each business process as a basis for configuration in Accela Automation's workflow tool Review and document intake requirements, forms, and data fields for each permit/business process type Collect and document output requirements (documents /letters/reports). Collect and document fees, fee schedules, and collection procedures for each permit/business process type Collect and document all required inspections and inspection result options for each permit/case type The deliverable from the Configuration Analysis will be the Accela Automation System Configuration document. An estimate of 240 hours is allocated to Configuration Analysis services. City Responsibilities: An for the availability of appropriate technical computing environment and system analysts to support the Configuration Analysis activities. Make available the appropriate City key users and content experts to participate in the Configuration Analysis and verify the accuracy of the documented workflows, input/output formats, and data elements. Provide information and data in the formats specified that will be needed for system setup and application configuration. The Accela Automation System Configuration document will be accepted when TruePoint and the City agree that each business process has been appropriately documented in the configuration document. City acceptance is required prior to starting the final system configuration. SYSTEM CONFIGURATION TruePoint will configure Accela Automation in accordance with requirements established and agreed upon during the System Configuration Analysis effort and in the Accela Automation System Configuration document. Based on the System Configuration Document, TruePoint will configure the CAP (Case /Application /Permit) types in Accela Automation. Each CAP type developed will include all associated workflows, fees, inspections, conditions and other key system features in support of the City requirements. Specific CAP types to be developed will be determined during the System Configuration Analysis. The deliverable from the System Configuration will be Accela Automation system configured in accordance with the System Configuration Document specifications. An estimate of 380 hours is allocated for System Configuration services. City Responsibilities: Identify and make available staff members who will work with TruePoint through this process and take responsibility for providing information for and validating the CAP types to be configured. 2009 TruePoint Solutions, LLC. Page 5