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THREE-YEAR GOAL: Attract, train and retain quality staff <br /> <br />The quality of public service lies in the expertise and attitude of staff. <br />According to the 2001 Public Opinion Survey and comments from the focus <br />groups, library staffare highly regarded by the public. Our goal is to attract <br />and retain skilled, customer-focused staff The strategy for achieving this <br />goal is to provide opportunities for staff development and maintain a <br />positive working environment. <br /> <br />ONE-YEAR OBJECTIVES: <br /> <br />By March 1, 2002, the Director of Library Services will submit a <br />request to the Public Works Department to evaluate the library's foyer <br />acoustics and determine how to reduce noise inside the library for the <br />benefit of patrons and staff. <br /> <br />By June 30, 2002, the Director of Library Services and Division <br />Heads and Library Services Manager will develop a plan for using <br />staff work space more efficiently. <br /> <br />By October 1, 2002, the Director of Library Services will hire a .5 <br />FTE (full time equivalent) Library Assistant to maintain an adequate <br />level of customer service at the children's public service desk. <br /> <br />By October 31, 2002, the Division Heads (Reference Division Head- <br />lead) will develop a Staff Development Plan that includes in-house <br />and outside training for staff. <br /> <br />o <br /> <br />By December 31, 2002, the Circulation Division Head (lead), <br />Reference Division Head and Head of Children's Services will <br />develop a policies and procedures manual to train all public service <br />staff. <br /> <br />12 <br /> <br /> <br />