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and el;re;hate inefficiencies created by awkward spatial <br /> arrangements. <br /> <br /> 33. User-friendly public information methods, such as self-help <br /> centers, enable customers to get answers to questions without <br /> waiting in lines or filling out forms. <br /> <br /> RESPONSIVENESS <br /> <br /> 34. Businesses need to activdy par~idpate in local government. <br /> <br />B. PROCESS: Most red tape occurs in the permit processing systems. <br />DELEGATION AND EMPOWERaMENT <br /> <br /> 1. Staff needs to be empowered to interpret and implement policies <br /> to resolve policy conflicts. <br /> <br /> 2. Decisions should be made at the lowest level possible.. <br /> <br />PUBLIC PARTICIPATION <br /> <br /> 3. Public participation, including businesses, needs to be a vital pan <br /> of a x%-ulatory agency's processing system. Input should be <br /> timely and constructive, rather than time consuming and <br /> obstructive. <br /> <br /> 4. Special interest groups have learned how to use powers of the <br /> process to be obstructive. Small, local interest groups can derall <br /> any project. Such groups are unwilling to compromise in order to <br /> enable modifications to a project. <br /> <br />PERMIT TI~CKING SYSTEM <br /> <br /> 5. Permit trsr..king systems need to contain information regarding an <br /> application in process, compliance with conditions of approval and <br /> mitigation measures, and permit expiration and renewal dates. <br /> <br /> 6. Compurerized permit tracking systems save time for both the <br /> applicant and staff. They are also good tools to keep applicants <br /> informed about the status of projects. <br /> <br />8 <br /> <br /> <br />